Frequently Asked Questions
Everything you need to know about your Tough Duck gear.
How do I determine the right size for my workwear?
We provide a comprehensive size guide on each product page. Our gear is designed with a 'work fit' to allow for layering and range of motion, so we recommend measuring your chest and waist before selecting your size.
What is your return policy for online orders?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are Tough Duck products covered by a warranty?
Yes, we stand behind our quality. All products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.
How should I care for my heavy-duty jackets?
To preserve the durability and water-repellent finishes, we recommend machine washing in cold water with mild detergent and hanging to dry. Avoid bleach and high-heat drying.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.