Returns & Exchanges
At Tough Duck, we stand behind the durability of our gear and offer a 30-day window for returns or exchanges on items in their original, unwashed condition. We want to ensure you have the right fit and protection for the job site or the street.
Initiate Your Request
Visit our online returns portal with your order number and postal code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; ensure the barcode is clearly visible for a smooth transit to our warehouse.
Receive Refund or Exchange
After our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing